Returns & Refunds Policy
We want you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. Please read these policies before considering returning your purchase:
• Products may be returned within 14 days of receipt.
• Products returned must by unopened or unused.
• A full refund will be issued, less shipping charges.
• Customer is responsible for all return shipping charges.
• Refunds will be issued back to the original form of payment.
• All returns are carefully inspected by the Returns Department before a refund is issued. The final refund amount will be determined based upon the return inspection. For example, damages to the product could result in a deduction.
• If you are not feeling positive results from doing Foundation Training, and you are doing it at least 3 times a week, we’d like to hear from you.
How to Initiate a Return
To initiate a return, please email our Customer Service Department directly so that a Return Authorization Number (RMA) can be created. Please include the RMA number with the product you’re returning.
Refunds are issued to the original form of payment. Shipping and return shipping charges are not refunded.
It is suggested Customers get tracking and shipping confirmation when returning a product to ensure Foundation Training receives the package. Foundation Training is not responsible for packages lost during the return shipping process.
Foundation Training Customer Service reserves the right to decline a return if the terms and conditions stated in the following return guarantees have not been met.
Can I modify my order?
Can I pay by check?
Can I order by phone?
When will I receive my order?
What is the status of my order?
Once your order is shipped you will receive another email letting you know the tracking number. If you do not receive an email notification after ordering, your order was not successful or the email you entered was incorrect. Please contact us and we’ll help you confirm your order status.
What if I don’t receive my order?
What if I received the wrong item?
Can I return any items I purchased?
What happens if my password doesn’t work?
Still Need Help?
Can I expedite the shipping of my order?
Will my order be shipped the same day?
We ship orders on Mondays, Wednesdays, and Fridays (excluding holidays) after 2pm PST. If you order by 2pm PST on those days it will go out the same day, otherwise it will ship on the next shipping day.
If an order is placed on hold for any reason, you will be notified within 24 hours. Orders will remain on hold until confirmation of pending information is received.
Still Need Help?
[email protected]. This phone number is only for inquires about product orders and is an automated system to leave a voicemail. Calls are generally returned within 2 business days.