Store Policies and FAQ's - Foundation Training

Returns & Refunds Policy

We want you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. Please read these policies before considering returning your purchase:

• Apparel is printed on-demand and therefore not returnable or exchangeable unless there is a defect.

• All other products may be returned within 14 days of receipt.

• Products returned must by unopened or unused.

• A full refund will be issued, less shipping charges.

• Customer is responsible for all return shipping charges.

• Refunds will be issued back to the original form of payment.

• All returns are carefully inspected by the Returns Department before a refund is issued. The final refund amount will be determined based upon the return inspection. For example, damages to the product could result in a deduction.

• If you are not feeling positive results from doing Foundation Training, and you are doing it at least 3 times a week, we’d like to hear from you.

How to Initiate a Return

To initiate a return, please email our Customer Service Department

Refunds are issued to the original form of payment. Shipping and return shipping charges are not refunded.

It is suggested Customers get tracking and shipping confirmation when returning a product to ensure Foundation Training receives the package. Foundation Training is not responsible for packages lost during the return shipping process.

Foundation Training Customer Service reserves the right to decline a return if the terms and conditions stated in the following return guarantees have not been met.

Order FAQ’s

Can I modify my order?

We are unable to modify or cancel an existing order. Most orders placed with Foundation Training enter the shipping process immediately so we can get your items to you as soon as possible.

Can I pay by check?

No. We do not accept check payments at this time.

Can I order by phone?

No. We are not accepting phone orders at this time.

When will I receive my order?

Typically, you can expect to receive your shipment within 7-10 business days. If you choose a faster shipping method, your order will be delivered quicker than 7-10 business days. International shipment times vary depending on location. Apparel is printed on-demand which takes 2-7 business days before it will be shipped out.

What is the status of my order?

After your checkout process is complete you will receive an email with confirmation of your order. If you ordered any virtual products, you will be given access right away and any links will also be emailed with your receipt.
Once your order is shipped you will receive another email letting you know the tracking number. If you do not receive an email notification after ordering, your order was not successful or the email you entered was incorrect. Please contact us and we’ll help you confirm your order status.

What if I don’t receive my order?

E-mail us your shipping information and your order number, and we’ll contact you after we’ve checked with our mail providers to find out the cause of the delay.

What if I received the wrong item?

All orders are verified in our system prior to shipping, but on rare occasion mistakes do happen. If your order is incorrect in any way, please contact us, and we’ll correct your order immediately.

Can I return any items I purchased?

Please see our return and refund policies at the top of the page.

What happens if my password doesn’t work?

If you have a problem with your password please use the forgot password link on the sign in page.

Still Need Help?

If you are experiencing trouble with an order or placing an order, send an email to Support.

Shipping FAQ’s

Can I expedite the shipping of my order?

You will be prompted to select a shipping speed during the checkout process. Please select the option that meets your needs. We use USPS to ship all orders.

Will my order be shipped the same day?

Orders are shipped out daily during the week. If you order on Friday and is doesn’t ship on that day then it will go out Monday morning.